ENSURING A DELIGHTFUL CUSTOMER EXPERIENCES
Sterling BPO provides the most innovative, reliable and cost-effective business process outsourcing solutions to small and medium scale enterprises.
CALL CENTER SOLUTIONS
Sterling BPO specializes in outsourcing the much needed call center for your business.
VIRTUAL OFFICE MANAGEMENT SERVICES
Bring the latest technology to your firm and save the space and money with Virtual Office Management Services from Sterling BPO
We help you to increase the scope of your marketing with a customized pool of professionals excelled in telemarketing
Embellishing Performance Through Outsourcing
We provide the most innovative & cost-effective business process outsourcing solutions. We cater to reducing your company’s work burden and get your work done by our set of professionals in order to uplift your performance level while saving you the time to focus on your core business.read more
Why Sri Lanka?
Sri Lanka is an emerging global Information Technology and Business Process outsourcing (ITO/BPO) destination. The Sri Lankan sector has developed a reputation in the fields of customer support, software development and accounting services. The country is also featured prominently in industry rankings such as the A.T. Kearney Global Services Location Index and Gartner’s 30 Leading Locations for Offshore Services and is progressing steadily.
- Ranked among the top 10 emerging global destinations by Global Services Magazine.
- Awarded “Offshore Destination of the Year” by National Outsourcing Association in 2013 and 2014.
- Ranked in Gartners’ 30 leading Location for Offshore Services. Included among the Top 9 in Asia Pacific.
- The United Nations e-Government survey ranks No 1 in South Asia in the e-Government ranking.
- Sri Lanka was ranked 11th in A.T. Kearney’s
- 2017 Global Services Location Index, having scored particularly high for financial attractiveness.
How We Standout?
We are known as having performed tasks with due respect to certain workethics that makes us stand out among others. Here are some of them.
We respect the trust the client keeps in us & we make sure that we grant them an output that fulfil their expectations.
Free Trial Period
We grant our customers with 2 weeks of free trial period in order to ensure them of our capabilities.
We prefer maintaining a cordial relationship with the customer thus we make business visits to safeguard formality.
We ensure that the information entrusted to us will continue to hold its secrecy and privacy under all circumstances.
We implement according to quality standards and gives out exemplary work back to the customer.
Once we undertake a task, we make sure to complete it and handover within the given time duration.
What We Have In Store!
From Customer Care Services to Legal Process Outsourcing, Finance & Accounting, Third Party Verification, Telemarketing, Data Entry, Graphic Design and Social Media Optimization… we have it all!read more
What our clients say about our collaborative engagement
Sterling BPO provides us a blend of functional expertise and process capabilities which spans across our diverse portfolio.Our partnership with Sterling BPO has become an integral part of our operations.
“Sterling BPO is the best solution I found to get our company’s excess work done! Thanks to Sterling BPO we are able to earn more under a low cost.”
We are a BPO Company based in Australia and Sri Lanka. We provide business process outsourcing service to the Australian companies and overseas.
Sterling BPO has been in the IT/BPO industry since 2014 providing services for smart and smooth progress of companies around the world. Our years of experience have won the hearts of many clients with successful, cost-effective and innovative outsourcing solutions.
With a mission “to provide the most innovative, reliable and cost-effective Business Process Outsourcing solutions” our service offerings come with domain expertise, stringent quality standards and on-time delivery.
Aided by modern infrastructure, business competencies, domain knowledge & expertise and a dedicated group of highly skilled and trained professionals we are able to provide the best quality outsourcing services to our clients.
The team of professionals at Sterling BPO will make sure the best solution is designed and executed for your requirements, and they have thus far assured steady outsourcing services for numerous clients. We expanded our horizons to the international market with the best BPO services currently, we are active in the Australian market, providing 365 days of committed Customer Care Service.
VisionBuild and nature a group of complementary and innovative businesses, whilst ensuring sustainability in value and wealth creation to all our stakeholders.
MissionTo provide the most innovative, reliable and cost-effective Business Process Outsourcing solutions to Small and Medium Scale Enterprises.
- Flat, nimble and field-oriented organization structure
- Focused attention at all levels
- Customer focused workforce
- Proactive investment in customer relationships
- Right mix of domain and technical expertise
Sterling BPO offer a full range of innovative and cost-effective business process outsourcing services to help you focus on the primary goals while we are taking care of the rest. Our professional team does more than manage some of your business processes. We do our best to improve them, test the unknown strategies, make your operational grow and help your company being successful. Our specialists know the essential of business process outsourcing and always keep track of the latest practices in this sphere. Before building a winning strategy for your company, they make a detailed analysis of your customers’ needs and conduct research depending on your requirements. We offer a full range of services including:
- Call Center Solutions
- Customer Care Services
- Lead Generation
- Data Research Services
- Digital Transcription Services
- Back Office Outsourcing Support
- Content Management and Monitoring Services for Social Media
- 24/7 Virtual Assistant Services
- Data Entry Services
- Live Chat Support
- Graphic Design
Call Center Solutions
Sterling BPO specialises in outsourcing the much needed call center for your business to continue your good rapport with your customers. We provide customized teams with equipment according to your need. We provide 24X7 Manage Call center outsourcing solutions to suits your budget. Sterling BPO provide extensive browser-based tools to monitor your call center activity in Real-Time from anywhere in the world and as well as the generate historical productivity reports. Our unmatched state of art technology and well-trained staff will guarantee your customer satisfaction. Our inbound and outbound solutions can transform your business processes while you gain more profit. Many organizations choose us because we provide them with below benefits of outsourcing call centers:
- All phone calls are recorded
- Working in real-time
- We use the metrics that suit your business individually
- Our outsourced call center cost is defined on an individual basis
- Our support is scalable and well-trained.
Customer Care Services
Our skilled customer care team bring delightful customer support experience to your customers. Sterling BPO helping small business and big enterprises win more customers over and strengthen the loyalty of standing ones. Our aim is to provide efficient and effective solutions, we help your business grow and flourish through front line services tailored to your customers’ needs.
Outsourcing telemarketing services to our company can help your business improve and build closer client relationships. Our telemarketing call center will certainly meet your special requirements at fullest. We are able to turn your potential customers into regular ones, increase your revenue through our qualified outbound telemarketing services and create effective sales leads. Our approach is proven effective. When you decide to outsource telemarketing to us, we perform an analysis of specific features of your niche to offer detailed information about problem solutions, your customer’s needs and level of satisfaction. Moreover, we also provide you with your personal telesales agent to improve customer relations and create strategies to address the most crucial clients’ issues.
You’ve already found one of the best lead generation companies. Cooperating with Sterling BPO would be the right choice. And our partners from all around the world can prove our competence as our experts help their companies and create effective businesses strategies on a regular basis. Our team has a strong professional background in providing customers from a wide range of industries with lead generation services. We have expertise to generate both B2B and B2C leads.
Data Research Services
Outsourcing this crucial business process to Sterling BPO gives your company competitive advantages. As a leading outsourcing company, we specialize in providing top-quality data research services for a number of major industries. As a reliable provider of data and research services, Sterling BPO offers companies worldwide with a comprehensive approach to research and data analysis. Our team of experienced specialists make every effort not just to meet but exceed clients’ expectations. We help them understand their business processes and learn more about partners, competitors, and the latest industry improvements.
Digital Transcription Services
Sterling BPO offers high-quality digital transcription and provides customers with efficient solutions for their typing needs. We have solid experience serving small businesses and big companies worldwide. We have worked in a wide range of industries and use only the most accurate tools and technologies. As a result, our team can produce top-notch transcripts with the fastest turnaround time at the most affordable price. Our company is based in Australia and Sri Lanka, and we serve our partners locally and internationally. We specialize in:
- General transcription
- Medical transcription
- Interview transcription
- Legal transcription
- Private investigation transcription
- Podcast transcription
- Professional documentation
- Specialist Reports
Back-Office Outsourcing Support
We offer back-office solutions to enable you and your employees to keep focused on the core businesses. We don’t use standard solutions. We review your business and work up a solution that suits your company in the best way. As a trusted provider of back office services, we Sterling BPO make sure to provide our clients with all necessary operations to keep their data as is right and proper. As leading providers of back-office services, we make sure to provide our clients with all necessary operations to keep their data as is right and proper.
Content Management and Monitoring Services for Social Media
We are a leading outsourcing company providing excellent back-office solutions for small and global businesses. Content moderation services are one of our focus areas. The core of our moderation service is helping your brand or website gain a positive reputation. We monitor the submissions and define whether the content is acceptable or not. The main areas of our activity are the following:
- Social media moderation services (Facebook, Twitter, Instagram, forums)
- Social media monitoring services
- Social media content management services
- Audience engagement.
24/7 Virtual Assistant Services
Hire a virtual assistant at Sterling BPO and save your time, cash, nerves, and other resources. See your productivity increase as you get more time to cope with your main tasks after giving less-important routine tasks to your virtual administrative assistant. Our virtual assistant services include:
- Data entry
- Preparing presentations
- Managing e-mails
- Content moderation
- Online research
- Knowledge base
Data Entry Services
The growing data volume is one of the most common issues in every growing company. Obviously, it is quite tiresome to track and organize spiraling amount of information daily. Hiring an outsourced data entry team as a part of your back office solutions can be a great idea. We at Sterling BPO are capable of assisting you with data entry with guaranteed accuracy and swift delivery. We have different packages of solutions that can be matched to your requirements. Our personalized data entry services include:
- Data entry BPO services
- Product data entry services
- Offshore data entry services
Live Chat Support
Feel like you could use a good live chat support? Want to increase sales? We, Sterling BPO can help your business recover and make your clients happy by delivering excellent customer care services. Feel the benefits of working with us:
- Well-trained chat staff experience in managing live chat requests
- Live support solution that perfectly suits your client needs
- 24 hour 7-day working schedule
- Cost-effective service that lets you save on system maintenance and training staff
We will offer you with the most creative and innovative graphic designs that derives from your imagination and our designing for a higher rate of engagement on your advertisements and other marketing options. We are offering various graphics designing services at affordable prices. Customers prefer a product and brands which has good appearance and use high quality graphics to visualize things, and we help businesses to make the product and brands memorable via our creative graphic design solutions.
Be in touch with us!
If you seek further information regarding our services, please contact us via the below methods.
STERLING BPO AUSTRALIA PTY LTD
Se 9 574 Plummers St
Port Melbourne VIC
STERLING BPO SOLUTIONS PVT LTD
12A/005, Church Road, Liyanagemulla. Seeduwa.
In case of an inquiry or a doubt, kindly fill the form given below and send us!